Goldbets takes your privacy seriously. This policy clearly sets out what information we collect, why we collect it, how we keep it safe, and what rights you have — in plain, straightforward language.
Your trust is our greatest asset — which is why we never compromise on data protection.
In Brief: Goldbets uses your data solely to provide services and ensure security. It is never sold or shared with third parties without your consent. Reading this privacy policy will give you full confidence in how well your information is protected.
When you create an account and use our services at Goldbets, we collect certain information that is essential to providing you with a safe, high-quality experience. We only ask for what we need — nothing more.
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Name, email, phone number | At Registration | Account Management & Communications |
| Date of Birth | At Registration | Age Verification (18+) |
| NID / Passport Copy | During KYC Verification | Identity Verification & Legal Requirements |
| Payment Information (Mobile Number) | At Transaction | Deposit & Withdrawal Process |
| IP Address & Device Information | At Every Login | Security & Fraud Prevention |
| Betting History | During Use | Service Improvement & Responsible Betting |
We never store your full bank account number or card CVV. The payment gateway communicates directly with bKash/Nagad.
Goldbets uses your data only for specified purposes. We never use your information for anything you have not authorized. Below, we clearly outline what data is used for and why.
If you prefer not to receive promotional communications, you can turn off marketing notifications in your account settings. However, transactional and security-related messages cannot be disabled, as they are sent for your protection.
Goldbets never sells your personal information. However, in certain limited circumstances, information may be shared with trusted partners — each instance with a clear and specific reason.
Our Commitment: All third-party service providers must comply with our privacy standards and may only use your data for the purposes defined in their agreement.
Goldbets uses cookies and similar technologies on its website to enhance your browsing experience and maintain site security.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from logging into the site.
Goldbets never uses third-party advertising trackers without your consent. Our site has no Facebook Pixel or Google Ads trackers.
Goldbets follows the highest industry standards to protect your information. Our security infrastructure is multi-layered and regularly updated.
In the event of a security breach, Goldbets will notify affected members within 72 hours and take immediate steps to resolve the issue.
Goldbets believes you should have full control over your own data. That's why we provide you with the following rights:
To exercise any of these rights, email us at support@goldbets.im. We will respond within 30 days.
All data will be deleted upon your request, except for information we are required to retain for KYC or legal compliance purposes.
We do not retain your data longer than necessary. Data is held while your account is active. After account closure:
Once the retention period ends, data is securely destroyed or anonymized.
Goldbets may update this Privacy Policy from time to time. When significant changes are made, we will:
Continued use of the platform after any policy changes will be considered acceptance of the updated terms. Please review any change notices when you receive them.
For any privacy-related questions or requests, don't hesitate to get in touch with us:
Your privacy isn't just a policy to us — it's a core value. Thank you for trusting Goldbets.
To request data deletion or portability, write "Privacy Request" in the subject line of your email. Your request will be handled promptly.