Important Notice: By creating an account on Goldbets, you confirm that you fully agree to these Terms & Conditions. If you have any objections to any of these terms, please refrain from using the platform.
1 General Terms
Goldbets (https://goldbets.im) is a licensed online gaming and betting platform. These Terms & Conditions constitute a legal agreement between Goldbets and all its registered members.
By using the Goldbets platform, you confirm that you have read, understood, and agreed to abide by these terms and conditions. These terms are governed by the applicable laws of Bangladesh.
- These terms and conditions may be updated at any time, and any changes will be published on the website.
- Goldbets reserves the right to suspend or terminate any member's account at its discretion.
- All content on this platform — including logos, text, and graphics — is the intellectual property of Goldbets.
- By using Goldbets' services, you confirm that you are at least 18 years of age and that online betting is legal in your jurisdiction.
These terms were last updated in January 2026. In the event of any conflict with a previous version, this version shall take precedence.
2 Account Registration & Eligibility
To register with Goldbets, you must meet a few basic requirements. Providing accurate information at registration is mandatory. Submitting false information may result in account termination.
- You must be at least 18 years of age to register.
- Each individual may register only one account. Opening multiple accounts from the same device, IP address, or payment method is not permitted.
- The name, phone number, and email provided at registration must be genuine.
- Members are solely responsible for keeping their account password confidential.
- Your account is non-transferable — it must not be shared with or used by anyone else.
- If you notice any unauthorized transaction on your account, contact Goldbets Support immediately.
After registration, Goldbets may request identity verification (KYC) at any time. Withdrawals may be restricted until KYC is completed. A national ID card or birth certificate copy is generally sufficient.
Warning: Any attempt to claim bonuses across multiple accounts will result in the permanent closure of all accounts involved, with no refund of deposited funds.
3 Bonus & Promotion Terms
Goldbets regularly offers a variety of bonuses and promotions for its members. Each bonus has its own terms, which are detailed on the relevant promotion page. The general bonus rules are outlined below.
- The welcome bonus applies to first-time deposits only and can be claimed once per account.
- All bonuses must meet their wagering requirements before a withdrawal can be made. Typically, you are required to wager 5–15 times the bonus amount.
- Funds in your bonus balance cannot be withdrawn until the applicable wagering requirements have been fulfilled.
- Winnings from free bets may also be subject to separate wagering requirements.
- Goldbets reserves the right to modify or withdraw any bonus offer at any time.
- If bonus abuse is suspected, Goldbets will make a final decision following a thorough investigation.
VIP program bonuses and cashback are subject to separate terms. VIP cashback generally carries no wagering requirements, though other VIP bonuses may have lighter conditions attached.
Tips: Always read the full terms of any offer before claiming a bonus. For any questions, get in touch with our support team.
4 Deposits & Withdrawals
Deposits and withdrawals on Goldbets are easy via bKash, Nagad, and Rocket. All transactions are secure and encrypted. The minimum deposit is ৳100 and the minimum withdrawal is ৳500.
- Deposits are usually credited to your account instantly. If there is a delay due to a technical issue, please contact support.
- Withdrawals are typically processed within 15 minutes to 24 hours. VIP members receive priority processing.
- Withdrawals must be made using the same payment method linked to the mobile number used at registration.
- KYC verification may be required for large first-time withdrawals.
- A processing fee may be charged for withdrawals where the total amount bet is less than the deposit.
- Withdrawals to third-party accounts are not permitted.
If a deposit does not appear in your account, please contact support with a screenshot of the payment. Goldbets will aim to resolve the issue within 24 hours.
5 Betting Rules & Restrictions
Certain rules apply when placing bets on Goldbets. Once a bet is confirmed, it cannot be cancelled — so please review your selections carefully before submitting.
- The minimum single bet is ৳20, and the maximum limit varies by market and event.
- Odds in live betting can change rapidly. The odds at the time a bet is confirmed are the ones that apply.
- If an event is cancelled or left unresolved, the staked amount will be refunded.
- System bets and combo bets in Sports Betting are each governed by their own separate rules.
- If an obvious error is found in the odds for any event, Goldbets reserves the right to void the affected bet.
- Betting using match-fixing arrangements or insider information is strictly prohibited.
Live betting moves fast. A dropped internet connection may result in lost bets. Always ensure you have a stable connection before placing a bet.
6 Security & Privacy
Goldbets takes the protection of your personal information extremely seriously. We use 256-bit SSL encryption, and your data is never sold to third parties.
- Do not share your account login credentials with anyone.
- If you notice any suspicious login activity or transactions, change your password immediately and notify support.
- Goldbets will never ask for your password via email or phone.
- Your personal information is used solely for account management and legal compliance purposes.
For more details, please visit our Privacy Policy Read it.
7 Responsible Betting
Goldbets believes betting should be a source of entertainment, not addiction. We are committed to protecting the mental and financial well-being of our members.
- Bet within your means. Never wager more than you can afford to lose.
- Avoid placing impulsive bets after a loss.
- You can take a break at any time — a self-exclusion option is available.
- You can set daily, weekly, or monthly deposit limits.
- If you think you may have a problem with betting, please contact support.
To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
8 Account Suspension & Closure
Goldbets reserves the right to suspend or permanently close an account for any of the following reasons:
- Registering with false information.
- Creating multiple accounts.
- Engaging in bonus abuse or any fraudulent activity.
- Suspected money laundering or use of funds from illegal sources.
- Involvement in match-fixing or insider trading.
- Misconduct or threats directed at our staff.
Members may close their account at any time. Any remaining balance will be returned through the standard withdrawal process.
9 Dispute Resolution
If you have any concerns, please contact the Goldbets support team first. We aim to resolve issues within 72 hours.
- When submitting a complaint, please include your account ID, transaction details, and any relevant screenshots.
- If the support team is unable to resolve an issue, it will be escalated to higher authorities.
- In the event of a betting dispute, Goldbets' decision shall be final and binding.
Our support team is available 24/7. Reach us via live chat or email at support@goldbets.im.
10 Contact
If you have any questions about these Terms & Conditions, please get in touch with us:
- Email: support@goldbets.im
- Live Chat: Click the chat button at the bottom right of the website
- Support Hours: 24 hours a day, 7 days a week
Thank you for being part of the Goldbets family. We are always committed to giving you the best possible betting experience.