Goldbets believes betting should be a source of fun — never stress or addiction. That's why we give every member the tools and opportunity to play responsibly. Here you can set limits, take breaks, and get support whenever you need it.
Responsible betting isn't a restriction — it's the path to a better experience
Keep in mind: Betting is entertainment — not a source of income. Winning is never guaranteed on any bet. Only wager money you can afford to lose without it affecting your daily life.
Responsible play means enjoying betting as a controlled form of entertainment. Goldbets wants every member to bet with enjoyment — but never at the cost of their financial or mental wellbeing.
Online betting is growing rapidly in Bangladesh. With smartphones so widely accessible, placing a bet from home has never been easier. But that convenience comes with risks — particularly a rising trend of betting addiction among young people. That's why responsible betting is more than a policy at Goldbets; it's a core part of who we are.
Betting responsibly means knowing your budget, respecting your time limits, not chasing losses out of frustration, and taking a break when you need one. Follow these principles and betting can genuinely be an enjoyable experience.
The golden rule: Never bet with borrowed money or funds set aside for essential expenses. Keep your betting budget separate.
After logging into your Goldbets account, you can set betting limits directly from the Settings menu. Follow the steps below:
Set a maximum deposit amount per day, week, or month. Once set, increasing the limit requires a 24-hour waiting period — but lowering it takes effect immediately.
Once you've lost a set amount, the system will automatically pause your betting activity. This helps break the cycle of chasing losses.
Set a daily limit for how long you spend on the platform. You'll get a reminder when your time is up. It's also a great way to manage your screen time.
A pop-up appears every 30 minutes or hour showing how long you've been playing, how many bets you've placed, and how much you've won or lost. This keeps you informed so you can make mindful decisions.
Taking a break every now and then is healthy, even if nothing feels wrong. Use Cooling-Off to pause for 24 hours up to 30 days. For longer-term concerns, choose Self-Exclusion.
Most people who bet regularly never run into problems. But for some, betting can gradually spiral out of control. Watch out for the following warning signs:
If you recognise 2 or 3 of these signs in yourself, take a moment to pause. Don't blame yourself — this is a problem that can be addressed. The Goldbets support team is always here to help.
Urgent Reminder: Problem betting is a mental health issue — not a sign of weakness. Reaching out for help takes courage.
Go through the questions below and reflect on your own experience. Take a moment to consider how many times you answer "Yes".
Outcome Analysis: 0–1 Yes = Normal. 2–3 Yes = Proceed with caution. 4+ Yes = Seek help. Contact us at support@goldbets.im.
Sometimes the people closest to us notice a problem before we do. If you suspect a loved one has a problematic betting habit, be there for them.
Goldbets allows family members to raise concerns about an account. Contact support@goldbets.im and our team will assist confidentially.
Goldbets isn't just focused on profit. The wellbeing and safety of every member matters just as much to us. Here are the concrete steps we've taken to honour that commitment:
Contact for Support: support@goldbets.im — we respond in Bengali. You'll typically hear back within 24 hours.